VALID 820-605 REAL PRACTICE MATERIALS - 820-605 ACTUAL EXAM DUMPS - PASS4SURESVCE

Valid 820-605 Real Practice Materials - 820-605 Actual Exam Dumps - Pass4suresVCE

Valid 820-605 Real Practice Materials - 820-605 Actual Exam Dumps - Pass4suresVCE

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Cisco 820-605 Certification Exam, also known as the Cisco Customer Success Manager certification, is a globally recognized certification that validates the skills and knowledge of professionals who aspire to become customer success managers. 820-605 Exam focuses on the critical skills required to manage customer relationships, drive adoption of Cisco solutions, and ensure customer satisfaction.

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The simulation of the actual 820-605 test helps you feel the real 820-605 exam scenario, so you don't face anxiety while giving the final examination. You can even access your last test results, which help to realize your mistakes and try to avoid them while taking the Cisco Customer Success Manager (820-605) certification test.

Cisco Customer Success Manager Sample Questions (Q133-Q138):

NEW QUESTION # 133
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

Answer:

Explanation:


NEW QUESTION # 134
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

  • A. cost efficiency
  • B. business growth
  • C. risk management
  • D. credibility
  • E. sustainability

Answer: C,D

Explanation:
To increase market share and protect the brand's reputation, risk management and credibility are essential. Risk management helps in mitigating potential threats that can affect market share, while credibility establishes trust with customers and stakeholders, which is vital for brand reputation. References: Cisco Customer Success Manager documentation1.


NEW QUESTION # 135
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?

  • A. customer's stakeholders and their business outcomes
  • B. additional features that will align with the business outcomes
  • C. initial user group identified and their use cases confirmed
  • D. Quarterly Success Review build and delivery
  • E. service introduction to confirm that they know how to submit service issues at the go live

Answer: E


NEW QUESTION # 136
A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

  • A. Speak the internal contacts to understand the customer's priorities and sentiment.
  • B. Document customer's current technical escalations.
  • C. Engage with the account team to understand the expansion opportunities.
  • D. Perform a deep analysis of all the sales orders to the past 24 months.

Answer: A

Explanation:
To prepare for a customer introduction meeting, it is essential to understand the customer's current situation, including their priorities and sentiment towards the engagement. This can be achieved by speaking with internal contacts who have interacted with the customer, as they can provide firsthand insights into the customer's expectations and experiences. References: Customer Success best practices suggest that understanding the customer's perspective is crucial for effective engagement and aligning the success plan with their business objectives.


NEW QUESTION # 137
Which definition of customer success is true?

  • A. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
  • B. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
  • C. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
  • D. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

Answer: D

Explanation:
Customer Success is the business methodology of ensuring customers achieve their desired outcomes while using your product or service.
https://www.gainsight.com/guides/the-essential-guide-to-customer-success/


NEW QUESTION # 138
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